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FAQ

TAKING CLASS

When should I arrive/what if I am late?
Please plan to arrive about 10 min before class to give yourself time to change and get settled. Due to the nature of our space, we lock the doors as soon as class begins and late arrivals are not permitted.

Should I bring my own mat?
You are welcome to so do. We also have mats for you to borrow complimentary. 

Are there lockers?
No, please leave all valuable items at home. We do, however, lock the studio doors for the entirety of class. 

I am new to yoga. Which classes would be best for me?
If you are new to yoga we recommend starting with Candlelit Katonah Restorative on Sundays from 7-8:15pm. You can think of this class as your weekly maintenance for your body. Rather than focusing on building strength we will address all the major joints of the body and set ourselves up in long holds of restorative postures while bringing attention to our breath and soothing our nervous systems. If you are looking for something more active you can come to any of our Open Level Classes (Vinyasa, Katonah, or Katonah Vinyasa) which are suitable for all levels. Whichever class you choose to attend, please let your teacher know if you are new and/or experiencing any injuries. 

WAITLIST

How does the waitlist work?
If you are on the waitlist and a spot opens up you will receive an email notification and text message letting you know you've been added to the class roster. You will be notified no later than 1 hour before the start of class and you will then be held to our no show/late cancellation policy. 

PRIVATE LESSONS

Do you offer private yoga?
Yes. If there is a teacher you'd like to work with you can ask them directly if they have any openings available for private students. If you're unsure of who to work with send us an email at hello@sarainyc.com and let us know what you'd like to work on.

CANCELLATION POLICIES

What is your cancellation/refund policy?
All purchases are nonrefundable. You may cancel your class reservation up to 4 hours before the start of class through Walla, at which point the class will be added back to your account to be used in the future. If not cancelled in time, we unfortunately cannot refund the class. If you have an unlimited membership, late cancels and no shows will incur a $25 charge for all classes except Maha Sadhana which will incur a $35 charge. 

How do I cancel my class reservation?

To cancel a class in the Walla App:
(Download the app for iOS or Android)

  1. Select Bookings

  2. Select the class or appointment from Upcoming Bookings 

  3. Choose Cancel 

  4. To complete the cancellation select Yes, confirm 
     

To cancel a class on our schedule page:

  1. Log in

  2. Click Manage Account at the top right

  3. Select Your Schedule from the dropdown menu

  4. Click Cancel at the right side of the list of bookings


Can I pause my unlimited membership?
Yes, you can pause your membership for one month out of a one year billing cycle. Please email us at least 5 days before your next billing date to pause it. 

How do I cancel my membership?
Please email hello@sarainyc.com at least 5 days before your next billing date to cancel your membership. There are no cancellation fees. 
 
GUESTS
 
How do I bring a guest to class?

In the Walla App (after you’ve booked for yourself)

  1. Click “Bookings” across the bottom of the screen.

  2. Select the class you want to add your Guest to.

  3. Click the “Add guest” button across the bottom of the screen

  4. Input the information for your guest, select your Member Guest Pass (or pay for a drop–in for them), and click “Book Guest”

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On our Website (after you’ve booked for yourself)

  1. Login and visit Your Account on our schedule page

  2. Click the “Add a Guest” link underneath the “Booked” icon

  3. Input the information for your guest, select your Member Guest Pass (or pay for a drop–in for them), and click “Book Guest”

 
GIFT CARDS
 
Do you offer gift cards?
Yes! If you'd like us to send a personalized e-gift card to your loved one please click here.

JOB OPPORTUNITIES

Are you hiring?
No, we are not hiring at this time, however, if you are interested in working as a Front Desk Assistant or Teacher please feel free to send us your resume and we will keep it on file for future openings. 
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